Privacy Policy

PRIVACY POLICY STATEMENT

 

This Privacy Notice sets out how Moresand Limited T/A Crystal Travel, registered at 38 Riding House Street, London W1W 7ES, and incorporated in the United Kingdom, and its associated trading names, protects the privacy of your personal information. 

We 
recognise
and acknowledge the importance of your personal data and are committed to respecting your privacy and protecting your personal information. 

 

1. What information do we collect and why?

 

We need to collect, use and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers. During the course of our relationship we may collect the following: 



a. Personal and contact details, such as title, full name, contact details (address, telephone and email address) 

b. Passport number, date of birth and nationality - if required by the respective airline. 

c. Payment information: card number, security number, expiration date and cardholder name. 

d. Frequent flyer numbers, car rental programme and hotel room preferences (if applicable)

e. Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers). 

f. Information provided by filling forms on our website – e.g. email address, where you heard about us and your travel preferences. This information will be used to keep you up to date with all our latest offers and products.

g. Call recordings – calls may be recorded for the purposes of quality control and staff training. 

h. Social media – by interacting with the social media features on our website (Facebook, Twitter or Instagram) you will be bound by the privacy policies of the respective social media companies.

i. IP address and cookies – When you access our website our servers may record data regarding your device and the network you are using to connect with us, including your IP address.

 

 

2. How will we collect this information?

 

We usually collect your personal data from the information you submit during your relationship with us. The above data may be collected from the following sources:

 

       a. Information generated about you when you purchase or make enquiries, regarding a travel arrangement; via the phone, email or website.

       b. When you subscribe to receive marketing from us (e.g. e-newsletters)

       c. When you speak to our customer services team.

       d. When you enter competitions or register for promotions.

 

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking. 


Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for us to collect, use and disclose the other person's personal information in accordance with this Notice. 


 

3. What do we use your personal data for and what is the lawful basis for doing so?

 

3.1 Contractual 

a. In order to perform our duties as a travel agent. The consequences of not providing this information
is that we will be unable to complete your booking. 
b. Personal and contact details are used for the purposes of completing the travel bookings you make on our site. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers and dietary requirements. 



3.2 Legitimate interest 

a. For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. 
b. Your information may also be
utilised
for broader reasons, such as: to provide you with travel confirmation and updates on your itinerary, to manage your booking and to allow us to contact you for customer service. 
c. We may use your personal information to send you targeted marketing activities; about special offers, new products or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it. 



3.3 With your consent 

In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used, with your explicit consent, to send you relevant promotional fares. 

 

 

4. With whom do we share your personal data?

 

We may share your information with the following entities: 


a. Primary suppliers: airlines, hotels, tour operators, transfer providers, cruise lines, car rental and activity providers whofulfil your travel reservation. 
b. An individual making a third-party reservation, on your behalf. 
c. Third parties who provide services on our behalf, including credit card processing, business analytics 
and fraud prevention. 
d. As required or 
authorised
by applicable law, and to comply with our legal obligations. 
e. Moresand Limited T/A Crystal Travel is a global business and includes operations outside the EEA. Your personal information may be disclosed to our overseas related entities in order for us to complete your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws.

 
 

5. For how long do we keep your personal data on file?

 

a. Personal data is retained as long as is necessary, for the purpose that it was originally obtained. 
b. To protect us against any contractual claims, generally for a period of 6 years. 
c. Records are kept in line with legal and regulatory 
requirements / guidance.

 
 

6. Your rights

 

Below is a list of the rights that you have regarding the personal information that we process. You have the right to 


a. Confirm with us that we are processing your data 
b. Request access to the personal data we hold 
c. Have data amended if it is inaccurate or incomplete 
d. Request that we delete your personal data if there is no compelling reason for its continued processing 
e. Request that we remove your consent 
If you wish to exercise any of the above rights, please contact us on privacy@moresand.co.uk providing details of your request. 

If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioners Office (ICO) https://ico.org.uk/concerns/ 

 

 

7. IP addresses

 

When you visit our website, use any of our mobile applications or open communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. 

We collect your Internet Protocol (“IP”) addresses to track and aggregate 
non- personal data. For example, to monitor the device, browser utilised and geographic locations from where customers and visitors navigate our site. 
 

 

8. Tracking Technologies / Cookies

 

The internet pages of Moresand Ltd T/A Crystal Travel use cookies, text files that are stored in a computer system via an internet browser. Using these cookies, we can provide users of this website with a more user-friendly experience that would not be possible without the cookie setting. 

In addition to the first party cookies mentioned above, we may use
anonymised third-party web analytics services on our websites and mobile apps, such as Google analytics. The analytics providers that administer these services use technologies such as cookies, to help us analyse how visitors use our websites and apps. 
 

 

9. Changes to this Privacy Policy

 

We may update this Privacy Policy in the future. We will notify you about the material changes to this Privacy Policy by mailing you a notice to the email address you provide to us, or by inserting a notice on our website.


 

10. Visiting our website from outside the United Kingdom

 

In case you visit/browse our website from outside the United Kingdom, kindly be alerted that your data may be transferred to/stored in/and processed in the UK. The preservation/protection of the data/information and other laws of the United Kingdom and other countries that your data may be transmitted to may not be as all-inclusive as those in your country, but be assured that we take all the necessary steps to guarantee that your privacy is maintained and protected. By using our features/services, you authorize and fully understand that your information could be transmitted to our facilities and other third parties with whom we share it as described in this Policy.


 

11. How to Reach Us

 

If you have any question about this Privacy Policy (or travel planning and product purchase), kindly contact us at:  

Email:- Email For General Enquiry: enquire@crystaltravel.co.uk Information about travel plans: customercare@crystaltravel.co.uk 

Call:- Get in touch with our customer care executives for your queries regarding flight tickets, hotel bookings, holiday packages, car hire, cancellation
and refund by calling us at free phone: For Callers within the UK: 0800 368 0300 For Callers from outside of the UK: +44 207 612 0500  

If you have any suggestion, appreciation
and feedback to provide for our services and assistance, feel free to drop us a mail at:
 feedback@crystaltravel.co.uk 

Head Office:- Address : 38 Riding House Street London W1W 7ES Telephone : +44 (0) 2076120500 Fax Number : +44 (0) 2076360667

  

Categories of Your Personal Information We Collect

When you visit any Platform, we may gather some facts from you, some of it may refer to your confidential information. Such content can consist of an IP address, search history, operating system, access time, URL and browser.

If you purchase/book a travel product via any Platform, we may require additional information from you. Such information can include your/traveller's name, telephone number, email address, passport number, credit card information, billing address, itineraries and other details.

If you register with us, we gather your email id and password, your native airport and other details. If you refer to a third-party service/platform such as Facebook to login/register, you are permitting us to use and store that particular information related to the account.

By giving us your personal information, you are declaring to us that the information is true, accurate, complete and current to your knowledge. You are also indicating to us that you have complete authority to provide it to us.

How Do we Collect Your Data?

We collect your personal information in several different ways:

- When you make a reservation, purchase something from our website or even through our customer service experts through phone, email, fax or letter.
- When you register with us, sign-up to our newsletter, register for competitions/promotions or provide any feedback and take part in surveys.
- To make Crystal Travel even more user-friendly and innovative, we use 'cookies' to collect information regarding your use of the website.
- Calls from/to our help desk or travel extra maybe recorded or even monitored for quality control purpose as well as for staff training. The recordings will be stored till needed and then it will be deleted. Therefore, any personal information obtained from you will be treated completely within the criterion of this Privacy Policy.

With Whom Do We Share Your Information

Crystaltravel.co.uk may share your information with the following entries:

Products Suppliers
With airline, hotel, car hire suppliers and other activity providers who fulfil your travel reservations. We advise you to review any third-party travel supplier's privacy policy whose product is purchased by you through Crystaltravel.co.uk. You might be contacted by such suppliers to obtain further information about you and assist you with your reservations or even respond to a review that you submit.

Third Party
With third-party suppliers who provide the necessary services. Such third-party vendors may collect information on our behalf as needed, but, they do not have permission to use/share the information for any other purpose.

Business Partners
With business partners who have collaborated with us to provide a joint product or service. By providing your information to such partners, they may contact you directly through email, phone or by post. Kindly be aware that we do not control or have access regarding the privacy practices of these third-party vendors.

Other Travel Companies
With companies within our corporate/travel sector as such, sharing enables us to provide you about products and services related to both leisure and business tours, that might interest you. To assure you of safety, these corporate companies follow practices that are as restrictive as those policies that are mentioned here.

For Further Investigation and Illicit Usage
Where required by law in the good faith belief, when we feel the need to further investigate, take action or even prevent any suspicious activity to defend the rights and safety of Crystal Travel.

Your choices with respect to the collection and use of your information

As mentioned above, you may choose not to provide us with your personal data, although it might be beneficial to take advantage of certain features offered by us.

When you register as a member on our website, you will be given a choice regarding the emails you want to receive from us. Crystal Travel sends updates about offers and other product services. You can modify your choices and information in the form given.

Please remember that we possess the right to send you other communications, including administrative messages, service announcements and surveys relating to your account and transactions. Anytime you may choose to unsubscribe from our messages/emails.

How we protect your information

We require you to be 100% confident about using Crystaltravel.co.uk to process your flights, hotels and other travel bookings, and we assure you of protecting the information we gather from you. We have enforced necessary administrative, specialized, physical and technical security measures to safeguard the classified information you render to us. We trigger off the encryption when transmitting personal information that is highly sensitive (credit card details, etc.) between your system and ours, and we utilize firewalls and encroachment sensing systems to forbid unauthorized persons from gaining an approach to your information.

Crystal Travel's Cookie Policy

Redefining the World of Travel' is our motto, so we strive hard to satisfy our customers and deliver a brilliant and engaging website that displays the need of today's traveller. One of the ways in which we do this, is through the excess use of cookies.

A cookie is a text file that is preserved in your computer/mobile, ensuring you of the best and flawless experience while visiting a website.

The cookie allows Crystal Travel to improve the website content, speed and usage and tracking them helps us to understand the clients/visitors' choice, likes and dislikes. Once you are logged in, the site cookie immediately responds and sets the site accordingly. Our cookies make sure that the time you spent on our website is fruitful and intuitive. Without the placement of a cookie, a website is unable to retrieve your details and preferences. By allowing us to place a cookie, you do not have to remember your login name/username each time you visit. A cookie does your part of remembering such details.

Cookies also permit us to highlight the choicest destination you are interested in. Once the choice is indicated, we can display what's on top and what's hot in terms of destinations and deals. In simple words, we inspire you and narrow the search down.

The most crucial thing to keep in mind is this, that whilst some cookies are used to track your use of our website, they cannot be used to identify you personally or tell us who you are.

How Can You Manage Cookies?

We hope we have built ample confidence in you regarding how cookies work and how Crystal Travel uses them to increase your browsing understanding and experience. We are aware that you may want to manage your cookies, so here are some tips:

You can manage/tackle or alter your web browser controls in order to accept or reject cookies as you please, but kindly remember, if you do decide to refuse cookies, usages and access to some areas of our website may be restricted.

External Links and Social Plug-ins?

If you come across any link that transfers you to other websites, those websites do not operate under this Policy. We strongly advise you to examine the privacy declaration of those websites to comprehend their dealings and procedures. The same applies, if any part of Crystaltravel.co.uk website uses social media plug-ins from Facebook or Twitter, registration, 'Like Button', 'Comments'. We provide the option to register with our website via such 'Connect Plug-in' that allows Facebook users to easily register with our site without even mentioning their data. Rather, your Facebook ID, email address will be transferred from the social media platform to us and stored well.

Changes to this Privacy Policy?

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by mailing you a notice to the email address you provide to us, or by inserting a notice on our website.

Visiting our website from outside the United Kingdom

In case you visit/browse our website from outside the United Kingdom, kindly be alerted that your data may be transferred to/stored in/and processed in the UK. The preservation/protection of the data/information and other laws of the United Kingdom and other countries that your data may be transmitted to may not be as all-inclusive as those in your country, but be assured that we take all the necessary steps to guarantee that your privacy is maintained and protected. By using our features/services, you authorize and fully understand that your information could be transmitted to our facilities and other third parties with whom we share it as described in this Policy.

How You Can Contact Us

If you have any question about this Privacy Policy (or travel planning and product purchase), kindly contact us at:

Email:- Email For General Enquiry: enquire@crystaltravel.co.uk Information about travel plans: customercare@crystaltravel.co.uk

Call:- Get in touch with our customer care executives for your queries regarding flight tickets, hotel bookings, holiday packages, car hire, cancellation and refund by calling us at free phone: For Callers within the UK: 0800 368 0300 For Callers from outside of the UK: +44 207 612 0500

If you have any suggestion, appreciation and feedback to provide for our services and assistance, feel free to drop us a mail at: feedback@crystaltravel.co.uk

Head Office:- Address : 38 Riding House Street London W1W 7ES Telephone : +44 (0) 2076120500 Fax Number : +44 (0) 2076360667