Crystal Travel FAQs for Hotels

How can I book a hotel room from Crystal Travel?

You can simply call us from 8 am to 10 pm on 023 023 7824 or can log on to https://hotel.crystaltravel.co.uk/ to book your hotel room as per your requirement. If you find any problem in booking online, please call us on the given number above to solve your query.

What are the payment modes you accept?

Crystal Travel gives the liberty to its customers to choose either of these payments methods to book a hotel room:

- Credit/Debit card payment
- Bank transfer
- Card payment can be done through E-pay link by customer

Can I pay a small amount to hold my booking?

To give complete satisfaction and reduce any sort of confusion, we ask to pay the entire amount of hotel booking at the time of booking only. However, if the customer use any sort of value added services of the hotel, one must settle all the payments at the time of checking-out.

I have seen the change of price from last time of visit till now? Why is it happening?

The change of prices is subject to the current availability and latest offers negotiated by MoreRooms with that particular hotel. If you find any change in the hotel tariff it will be due to the current availability of room in that hotel or the special schemes availed by the customers on first come first serve basis.

Who will charge from my debit/credit card?

We are the third party travel agent, we collect the money and pass it over to the suppliers.

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What are the documents I will be required to while Checking-in?

You will be required a copy of your booking confirmation along with the name under which you have booked your hotel room.

Where can I find my hotel details and when?

All the required details are available at the confirmation e-mail. However, you can find all the basic details at our website’s page also like address, facilities and check-in/out timings.

Is it possible to extend my stay in the hotel I booked from Crystal Travel?

Yes. It is possible to extend your stay at the hotel but it will not be possible to get the same tariff for you as the price what we show on the website are at the least and received after a heavy negotiation with the respective hotel.

Does the price of hotel booking includes any meal charge?

Every detail related to value added service is already mentioned on the page of hotel on Crystal Travel website. If the meal charges are included in the booking fee, it will be visible on our website.

Is the tariff of hotel is per person or per room?

The tariffs we provide on Crystal Travel are on twin sharing basis and are required two persons to book one room. However, you can book for a stag person as well by paying some certain extra amount to compensate the remaining half room to the hotel.

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